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Client Support Coordinator

2 months ago

York, Pennsylvania, United States ADVA Optical Networking Full time

Position Overview:

The role of the Customer Service Specialist involves comprehensive management of various customer deployment tasks. This position is ideal for individuals with strong organizational and administrative capabilities who thrive in a dynamic environment.

Key Responsibilities:

  • Facilitating communication with both internal and external teams through various channels.
  • Ensuring exceptional customer service and care at all times.
  • Maintaining accurate documentation and internal systems, with training provided on our specific platforms.
  • Fully understanding the processes and protocols utilized within the team.
  • Meeting all internal and customer deadlines diligently.
  • Generating reports as needed.

Required Skills and Experience:

  • Exceptional attention to detail and a commitment to getting things right the first time.
  • Highly organized with a flexible and professional work ethic.
  • A collaborative team player with skills in conflict resolution.
  • Strong problem-solving abilities, with the capacity to comprehend and retain relevant information and escalate issues when necessary.
  • Proactive in preventing repetitive fulfillment challenges.
  • Advanced verbal and written communication skills, capable of articulating clear and structured ideas.
  • Ability to project competence, reliability, and efficiency to all stakeholders.
  • Effective collaboration with cross-functional teams, service partners, and customers.
  • Proven experience with Microsoft Office Suite and other relevant software applications.
  • Willingness to quickly learn about ADVA technologies and platforms.
  • Experience working under pressure while maintaining professionalism.

Employment Scope:

This is a full-time, permanent position requiring security clearance, which will be arranged by the company.

Compensation:

Includes a base salary along with individual and company performance-related pay.