Product Support Specialist
4 weeks ago
We are seeking a highly motivated and detail-oriented Product Support Specialist to join our team at Teleosoft Inc. As a Product Support Specialist, you will be responsible for providing world-class support to our clients, analyzing technical issues, and providing timely solutions.
Key Responsibilities:
- Provide email and phone support to clients
- Analyze technical issues and provide solutions
- Master basic database queries and processes
- Create SQL reports for clients
- Master CountySuite applications and workflows
- Utilize ticketing management systems
- Assist with help document creation
Requirements:
- Humility
- Excellent communication skills
- Ability to build client relationships
- Empathy and patience
- Strong problem-solving skills
- Team-oriented
- Self-motivated
About Teleosoft Inc:
We are a fast-growing company in south-central Pennsylvania, providing software solutions to county government offices across the country. We value our clients and strive to deliver quality products that meet their needs.
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