Product Support Specialist

4 weeks ago


York, Pennsylvania, United States Teleosoft Inc Full time
Product Support Specialist

We are seeking a highly motivated and detail-oriented Product Support Specialist to join our team at Teleosoft Inc. As a Product Support Specialist, you will be responsible for providing world-class support to our clients, analyzing technical issues, and providing timely solutions.

Key Responsibilities:

  • Provide email and phone support to clients
  • Analyze technical issues and provide solutions
  • Master basic database queries and processes
  • Create SQL reports for clients
  • Master CountySuite applications and workflows
  • Utilize ticketing management systems
  • Assist with help document creation

Requirements:

  • Humility
  • Excellent communication skills
  • Ability to build client relationships
  • Empathy and patience
  • Strong problem-solving skills
  • Team-oriented
  • Self-motivated

About Teleosoft Inc:

We are a fast-growing company in south-central Pennsylvania, providing software solutions to county government offices across the country. We value our clients and strive to deliver quality products that meet their needs.



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