Retail Operations Supervisor

2 weeks ago

Peachtree Corners, Georgia, United States Ace Hardware Full time


Retail Operations Supervisor Job Description

Overview

Ace Hardware is seeking a Retail Operations Supervisor to enhance our team dynamics.

With exciting growth initiatives on the horizon, this role presents a unique opportunity to make a substantial impact on our operations.

This position allows you to leave your mark in a thriving environment.

About Us

At Ace Hardware, we are committed to being the premier destination for both employment and shopping in our communities. We are looking for individuals who are passionate about mentoring, developing, and guiding others.

Our mission is to cultivate you into a world-class leader that any organization would be eager to recruit.

We aim to keep you energized and deeply engaged with our company, fostering a workplace where you will want to grow your career.

Our collective success hinges on our ability to coach every employee to achieve their highest potential while maintaining a focus on retention.


Position Responsibilities

As a key member of our leadership team, the Retail Operations Supervisor embodies our Core Values.

This role is essential in driving store sales and profitability while managing expenses, ensuring optimal stock levels, and delivering exceptional customer experiences.

The Supervisor plays a crucial role in nurturing the growth of both the management team and store associates.

Key Duties and Responsibilities:

Sales and Operations

  • Distribute daily tasks among team members to uphold merchandising and visual standards.
  • Recruit, train, and develop retail personnel with a focus on their growth and success, providing continuous performance feedback and recognition.
  • Analyze store evaluations with the management team to identify areas for improvement and address issues promptly.
  • Oversee staff supervision to ensure sales targets are met and company policies are adhered to.
  • Conduct performance evaluations in line with company standards to offer constructive feedback and identify growth opportunities.
  • Design and execute in-store marketing strategies, including promotions and seasonal displays tailored to store needs.
  • Implement merchandising updates in accordance with Ace standards.
  • Collaborate with vendors to devise merchandising strategies and assist with plan-o-gram updates.
  • Anticipate scheduling requirements to meet customer demand and create effective work schedules.
  • Monitor payroll to ensure alignment with budgetary constraints and take corrective actions as necessary.
  • Discuss staffing strengths and areas for improvement with HR/Ops Directors prior to hiring or terminations.

Customer Service

  • Champion Customer Service as the top priority, achieved through observing and coaching associates on the sales floor.
  • Regularly promote and exemplify the "Amaze Every Customer Every Time" philosophy while mentoring the team.
  • Utilize team meetings and communication tools to share store performance metrics and motivate the staff.
  • Enhance customer satisfaction by ensuring all customers are acknowledged, their needs are met, and concerns are swiftly addressed.
  • Review customer service metrics and collaborate with the team to identify opportunities for enhancing service levels and store ambiance.
  • Document monthly observations for each associate and provide coaching to ensure consistent service delivery.

Inventory Management

  • Maintain accurate inventory levels through effective management of receiving, transfers, and adherence to best practices.
  • Utilize inventory reports to minimize shrinkage, maintain optimal stock levels, and enhance inventory accuracy.

Coaching and Development

  • Engage in professional development through leadership training opportunities and industry events.
  • Identify and oversee training requirements for all associates, including new-hire orientation and vendor training.

Safety and Compliance

  • Enforce safety protocols and serve as a role model for safety practices.
  • Ensure compliance with store environment standards to maintain an appealing store appearance.
  • Conduct safety inspections and take necessary actions to rectify any issues.

Position Requirements

  • High School Diploma or equivalent; Bachelor’s degree preferred.
  • Minimum of 2 years of leadership experience in a retail environment.

Required Skills and Abilities

  • Strong verbal and written communication skills.
  • Ability to motivate and lead associates fairly and impartially.
  • High analytical skills with the ability to delegate and work independently.
  • Excellent organizational, time management, and project management abilities.
  • Proficient in retail computer systems and related software.
  • Ability to build and maintain client relationships and strategic partnerships.
  • Adhere to company dress code policies.
  • Possess a valid in-state driver’s license with a satisfactory driving record.

Physical Requirements

The physical demands for this role include:

  • Ability to stand for extended periods, walk, reach, and bend as necessary.
  • Capability to lift and move merchandise up to 40 pounds and handle store fixtures.

What to Expect

You can anticipate a thoughtful onboarding process with structured training. Expect a team that values your input and the freedom to excel in your role.

We are committed to building a sustainable and meaningful career path for you.


Compensation and Benefits

Ace Hardware offers a competitive salary, bonus structure, and comprehensive benefits package.

Application Process

We welcome applicants from diverse backgrounds to apply for a position where you can thrive and excel in your career.

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