Bilingual Warranty Coordinator

2 weeks ago


Raleigh, North Carolina, United States Huff Consulting Full time
Job Summary

Huff Consulting is seeking a highly skilled and bilingual Warranty Claims Specialist to join our team. As a key member of our construction team, you will be responsible for managing warranty claims, providing exceptional customer service, and ensuring timely resolution of issues related to construction defects or maintenance concerns.

Key Responsibilities
  • Warranty Claims Management: Review and manage warranty claims from homeowners or clients, ensuring timely resolution of issues related to construction defects or maintenance concerns.
  • Customer Communication: Serve as the primary point of contact for warranty, providing bilingual support (in English and Spanish) throughout the warranty process, including responding to inquiries and scheduling repairs.
  • Quality Assurance: Conduct inspections and ensure that all repairs and warranty-related work adhere to company quality standards, including liaising with subcontractors and field teams to address defects.
  • Documentation and Reporting: Maintain detailed records of warranty claims resolutions and ongoing issues in a tracking system, ensuring all necessary documentation is accurate and up-to-date. Generate and analyze reports on common defects or issues to help improve construction practices and customer satisfaction.
  • Vendor Management: Work with construction teams, suppliers, and subcontractors to coordinate repairs and address warranty claims.
  • Problem Resolution: Troubleshoot and resolve customer concerns, ensuring efficient and satisfactory outcomes.
Requirements
  • Bilingual Proficiency: Fluent in English and Spanish
  • Experience in Residential Construction: Knowledge of construction processes, materials, and systems
  • Customer Service Skills: Strong communication and interpersonal skills to handle customer concerns professionally
  • Organizational Skills: Ability to manage multiple claims and tasks simultaneously
  • Technical Skills: Proficiency in computer software for tracking claims and generating reports


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