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Bilingual Warranty Claims Specialist
2 months ago
Huff Consulting is seeking a skilled Warranty Claims Specialist to play a critical role in ensuring customer satisfaction and resolving construction-related issues.
Key Responsibilities:- Review, process, and manage warranty claims from homeowners or clients, ensuring timely resolution of issues related to construction defects or maintenance concerns.
- Provide bilingual support (in English and Spanish) throughout the warranty process, including responding to inquiries and scheduling repairs.
- Conduct inspections and ensure that all repairs and warranty-related work adhere to company quality standards.
- Maintain detailed records of warranty claims, resolutions, and ongoing issues in a tracking system.
- Generate and analyze reports on common defects or issues to help improve construction practices and customer satisfaction.
- Work with construction teams, suppliers, and subcontractors to coordinate repairs and address warranty claims.
- Troubleshoot and resolve customer concerns, ensuring efficient and satisfactory outcomes.
- Bilingual proficiency: Fluent in English and Spanish.
- Experience in Residential Construction: Knowledge of construction processes, materials, and systems.
- Customer Service Skills: Strong communication and interpersonal skills to handle customer concerns professionally.
- Organizational Skills: Ability to manage multiple claims and tasks simultaneously.
- Technical Skills: Proficiency in computer software for tracking claims and generating reports.
This role combines customer service, technical knowledge, and problem-solving to ensure smooth handling of warranty claims in a construction environment.
