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CRM Operations Manager
2 months ago
We are seeking a highly skilled and experienced CRM Administrator to join our team at Concordia University Chicago. The successful candidate will be responsible for leading enrollment management operations strategies and executing a detailed project plan for the implementation, continuous development, and upgrades for Slate.
Key Responsibilities- Lead the CRM plan and fully implement the Slate CRM software modules design and build.
- Develop and manage Axiom Application Programming Interface (API) integrations between enrollment management systems (CRM, Banner, Front Rush, and others).
- Implement and monitor appropriate technical functions to anticipate performance issues and enhancements for Automation, Campaigns, workflows, and lead generation.
- Manage the security of information system access and user access accounts, builds security protocols and assesses standards and criteria, and develops and manages the annual audit report.
- Support and assist Advancement Slate SMEs within the CRM by fulfilling data audit requests, such as mailing lists, donor rolls, demographics, and giving analysis.
- Responsible for Identifying data integrity through careful attention to detail, troubleshooting errors, imports, and data validation, and resolving problems independently and in teams.
- 3+ years' Experience in Admission or Higher Education
- Experience with Axiom, Banner, and Slate are preferred
- Strong administrative skills, including related computer and technology skills
- Superior verbal, written, and interpersonal communication skills
- Enthusiastic supporter of Lutheran higher education and Concordia University Chicago
Concordia University Chicago offers a competitive salary and benefits package, including health, disability, and retirement plan enrollment, as well as tuition benefits for employees and their qualified dependents.
Apply now and join our team of dedicated professionals who are passionate about making a difference in the lives of our students and community.