CRM Systems Specialist

1 week ago

Chicago, Illinois, United States Rosalind Franklin University of Medicine & Science Full time
Job Summary

The CRM Specialist will support core admissions operations, data management, and enrollment marketing functions primarily within our Slate instance. This position will be a key collaborator with admissions, marketing, and program staff across the educational enterprise and will serve as a subject matter expert in leveraging Slate's various capabilities to streamline and maximize new student recruitment initiatives and admissions operations.

Key Responsibilities
  • Maintain and develop Admissions CRM (Slate), including resolving all troubleshooting issues.
  • Lead the annual application updates and prepare the Slate instance for new cycles across all degree programs, ensuring optimal functioning of the admissions application for all stakeholders.
  • Perform regular audits to ensure data integrity and CRM optimizations.
  • Implement and maintain Slate hosted applications, checklists, payments, and materials.
  • Build and implement standard CRM functions including but not limited to: Forms, Communication Flows, Events, Queries/Reports, Records and Portals.
  • Investigate and configure Slate forms, communications, events, interviews, portals, workflows, automations, queries, and reports.
  • Support recruitment efforts by understanding the data maintained in Slate CRM, Colleague SIS, and third-party vendors and preserve the integrity of data.
  • Collaborate with Assistant Director of Communications and Enrollment Marketing to schedule recurring communications and evaluate the effectiveness of campaigns through reports.
  • Build and maintain student portals and forms to ensure a positive user experience throughout the application and enrollment cycle.
  • Keep up to date on and recommend use of latest Slate features and make recommendations on ways to leverage Slate in specific program recruitment.
  • Meet with admissions staff to determine and implement strategies to optimize the CRM to improve recruitment practices.
  • Responsible for training admissions and program staff on Slate CRM functionality, including the development and maintenance of training and business process documentation.
  • Fulfill security requests and audits for Slate CRM for admissions staff including users across the university.
Requirements
  • Baccalaureate degree in computer systems, engineering, communications, business, or related field.
  • 3-5 years of experience with all modules and features of the Technolutions Slate CRM.
  • Experience working in a graduate enrollment management environment.
  • Prior experience in a fast-paced environment.
Preferred Qualifications
  • Master's degree in communications or student development theory.
  • 5-7 years of experience with all modules and features of the Technolutions Slate CRM.
  • Prior work in the health professions.
  • Knowledge of RFU's academic programs, distinguishing features, and brand identity.

Rosalind Franklin University of Medicine and Science (RFU) is a graduate health sciences university committed to serving the population through the interprofessional education of health and biomedical professionals and the discovery of knowledge dedicated to improving wellness.

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