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Field Support Engineer for Healthcare Technology
2 months ago
Company Overview:
Abbott Laboratories is a leader in the healthcare sector, dedicated to pioneering innovative solutions that enhance health outcomes. Our diagnostic products are utilized in various medical settings, providing critical insights that inform patient care decisions.
Job Type: Full-time
Role Overview:
This position offers a remote work opportunity, requiring candidates to reside in the Oklahoma City area. The role involves up to 30% travel to provide essential support to our diagnostic customers.
Key Responsibilities:
1. Deliver on-site technical assistance to clients within the Abbott Diagnostic Division.
2. Mentor and guide fellow Field Service Representatives.
3. Troubleshoot and resolve customer complaints related to a variety of complex instruments.
4. Adhere to Quality System protocols by documenting complaint resolutions accurately and promptly.
5. Ensure a safe working environment by following laboratory safety standards.
6. Schedule and execute routine preventive maintenance and installations.
Team Integration:
1. Collaborate effectively within a diverse team.
2. Participate in on-call rotations and manage inventory.
3. Provide critical account support, maintaining ownership of customer issues until resolution.
Qualifications:
Required:
- Bachelor’s degree or equivalent relevant experience.
- Proficiency in the local language.
Preferred:
- Degree in Biomedical, Electrical, Mechanical Engineering, or Medical Technology.
- Experience in customer interfacing roles.
Essential Skills:
- Strong troubleshooting and problem-solving abilities.
- Effective communication and interpersonal skills.
- Proficient in Microsoft Office Suite and remote computing tools.
Compensation:
The base pay for this role ranges from $26.30 to $52.60 per hour, with variations based on location.
Work Environment:
This position may involve prolonged periods of sitting, standing, and walking, as well as lifting weights exceeding 20 pounds regularly. Abbott Laboratories is committed to fostering a diverse workforce and is an Equal Opportunity Employer.