Field Engineering Specialist

3 weeks ago

Oklahoma City, Oklahoma, United States Roche Holdings Inc. Full time
The Opportunity

Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist, you will showcase your expertise in technical repair and installation for Roche assigned product lines.

You will offer valuable service to laboratory customers in your assigned territory, providing routine technical support, on-site service, repair, and installation of Roche products. You will serve as a customer contact for technical and service-related issues and perform preventative maintenance.

You will diagnose and resolve mechanical, hardware, software, and system failures, documenting all activities and contributing to quality improvement. Your focus will be on maximizing customer satisfaction.

Responsibilities
  • Showcase expertise in technical repair and installation for Roche assigned product lines
  • Offer valuable service to laboratory customers in assigned territory
  • Provide routine technical support, on-site service, repair, and installation of Roche products
  • Serve as customer contact for technical and service-related issues
  • Perform preventative maintenance
  • Diagnose and resolve mechanical, hardware, software, and system failures
  • Document all activities and contribute to quality improvement
  • Focus on maximizing customer satisfaction
Requirements

High school diploma and 2 years of technical school or equivalent military training or equivalent work experience

5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR a Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking

Successfully training or certification as defined by RD Services Leadership and policy

Ability to travel, including some overnight travel, is required

Preferred Qualifications

8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required.

Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.

The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential.

Relocation benefits are available for this job posting

The expected salary range for this position based on the primary location of Oklahoma is $66,200 and $123,000. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

*LI-MG1

About Roche

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation.

These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

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