Field Engineering Specialist

1 week ago


Oklahoma City, Oklahoma, United States Roche Holdings Inc. Full time
The Opportunity

Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist, you will showcase your expertise in technical repair and installation for Roche assigned product lines.

You will offer valuable service to laboratory customers in your assigned territory, providing routine technical support, on-site service, repair, and installation of Roche products. You will serve as a customer contact for technical and service-related issues and perform preventative maintenance.

You will diagnose and resolve mechanical, hardware, software, and system failures, documenting all activities and contributing to quality improvement. Your focus will be on maximizing customer satisfaction.

This is a field-based role, and the territory is Oklahoma and Arkansas. Ideal candidates should live in Oklahoma City.

Requirements
  • High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
  • 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking
  • Successfully training or certification as defined by RD Services Leadership and policy
  • Ability to travel, including some overnight travel, is required
Preferred Qualifications

8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required.

Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry is essential.

The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is crucial.



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