Aviation Support Agent

2 days ago


Rochester, New York, United States PrimeFlight Aviation Services Full time

**Job Summary:**

We are seeking an experienced Aviation Support Agent to join our team at PrimeFlight Aviation Services. As a key member of our airport support staff, you will be responsible for providing exceptional service delivery to passengers and visitors.

**Key Responsibilities:**

  • Greet and assist passengers with check-in, boarding, and general inquiries
  • Provide accurate information on flight schedules, gate assignments, and airport services
  • Handle passenger check-in and baggage processing efficiently and courteously
  • Assist passengers with self-service kiosks and online check-in procedures
  • Effectively resolve customer issues and complaints in a professional and timely manner

**Requirements:**

  • 18 years of age or older
  • Eligible to work in the United States
  • One year of customer service experience
  • Ability to read, write, speak, and understand the English language, to include documents
  • Ability to use electronic devices including iPads/tablets, computers, and mobile devices
  • Effective communication skills both in-person and through electronic means

**Salary and Benefits:**

  • Estimated annual salary: $40,000 - $55,000 (dependent on experience)
  • 401(k) matching program
  • Dental insurance
  • Health insurance
  • Life insurance
  • Vision insurance
  • Paid time off


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