Customer Experience Specialist

4 days ago


Rochester, New York, United States Rochester Promotions Firm Full time

As a Customer Experience Specialist at Rochester Promotions Firm, you will play a vital role in shaping our customers' perceptions of our brand. You will be responsible for providing fast and friendly service to customers, asking questions, assessing needs, and offering immediate assistance.

  • This position requires expertise in products and services, consultative sales techniques, account activation, and compliance procedures.
  • You will use a lead-based system to manage your workflow and maintain customer confidentiality.

We are a goal-driven and energetic team that values ongoing personal and professional development. If you have a passion for customer service, 1-2 years of experience, and a sense of humor, we encourage you to apply.

  • A successful candidate will have strong communication, problem-solving, and active listening skills.

Salary Range: $50,000 - $65,000 per year

Key Responsibilities
  • Providing exceptional customer experiences
  • Assessing customer needs and offering solutions
  • Working collaboratively with the team to achieve goals


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