Senior User Experience Researcher

1 month ago


Tempe, Arizona, United States Salt River Project Full time

bJobSummary/bbrbrTheUserExperienceResearcherwillutilizeavarietyofqualitativeandquantitativetechniquestohelptheorganizationdevelopadeepunderstandingofthecustomerexperienceandtheirjourneywithSaltRiverProject.TheinsightsdevelopedfromUserExperienceresearchwillallowinternalSRPteamstodesignandbuildbettercustomer/userexperiencesmorequickly,andatlowercostandreducedriskbasedondeepconsumerunderstandingandfeedback.brbrbKeyResponsibilities/bbrbrDesigns,plans,andleadstheimplementationandday-to-daymanagementofuserexperienceresearch,journeymapping,customqualitativeandquantitativeresearchandtrackingstudiesfrominceptiontofinaldeliverablesbrSupportsmarketing,customeroperationsandotherSRPteams,departmentsanddivisionsonresearchprojectsasneededbrProactivelyleadsmultipleprojects,activelyprioritizesefforts,andcommunicatesprogressbrCarriesoutavarietyofdifferentqualitativeresearchactivitiesforcustomeranduserexperienceprojectsincludingrecruitingparticipants,preparingdiscussionandtestingguides,conductinginterviewsandfacilitatingusertestingsessionsbrConductsquantitativeresearchprojectsincludingquestionnairedevelopment,sampledesign,fieldcoordination,dataanalysisandwrittenreportsandpresentationsbrWorkscloselywithanalyticscolleaguestocreateanin-depthpictureofuserbehavior;analyzesresearchdataandinformationtosynthesizeanddevelopclearandactionablefindingsandtranslatesthoseinsightstotellthecustomer's/user'sstorybrCommunicatescustomerresearchfindingstothebroaderteamandwiderorganizationinorderhelpfosteradeeperunderstandingofSRPcustomers,theirjourneys,andtheirneedsbrWorkswithintheQualtricscustomerexperiencemanagementplatform;utilizesallfunctionsoftheplatformincludingsurveydevelopment,datasetmanagementandpredictiveanalytics,anddashboardreporting,etc.brWorkstobuildstrong,positiveinternalpartnershipswithcross-functionalteammembersandbusinesspartnersbrManagesrelationshipswith3rd-partysuppliers/vendorstoensureprojectsaddresskeyobjectives,remainwithinbudget,andaredeliveredinatimelymannerbrSupportsotherStrategicResearch&Insightsteammembers(includingMarketingResearchAnalysts)baseduponneedandworkloadtomeetcriticaldeadlinesbrChampionsuser/customer/employeeexperienceresearchpracticeswithintheorganizationandassistsinestablishinginternalbestpractices,templates,tools,andpartnershipsbrReadsindustryliterature,andstaysuptodateonmarketresearchtopicsingeneral,andmorespecificallyontopics,toolsandsolutionsrelatedtouserexperience(UX)researchbrbrbRequirements/bbrbrStrongMS365skillsrequired(includingPowerPoint,Excel,andWord)brExcellentoralandwrittencommunicationskillsrequiredbrAbilitytoperformmultipleassignmentsconcurrentlybrQualitativeinterviewingskills(focusgroupmoderation,orin-depthinterviewing)requiredbrQualtricsCertificationpreferredbrBilingual(Spanish)preferredbrbrbEducationandExperience/bbrbrPromotiontoLevel2requiresaminimumoftwoyearsexperienceatLevel1anddemonstratedcapabilitytoperformadvancedandmoredifficultworkasdeterminedbythesupervisor.PromotiontoSeniorLevelrequiresaminimumof3yearsexperienceatLevel2,isfullycompetentinallaspectsoffunctionalareaofassignmentandassuchwouldberecognizedasaspecialistinareaofassignmentandmayhaveperiodicoroccasionalleadresponsibilities.brbrbHybridWorkplace/bbrbrSaltRiverProjectcurrentlyoffersahybridworkplace,whichallowsemployeeswhosejobscanbeperformedremotely,andwhohavesufficienttechnicalcapability,toteleworkuptothreedaysperweek.Althoughteleworkingisavailable,allemployeesmustliveandworkinArizona.Wearetakingstepstoprotectthehealthandwell-beingofallteammembers,andbyfollowinganumberofhealthandsafetyprotocols,toreducetheriskofthecoronavirus(COVID-19).brbrbEqualOpportunityEmployerStatement/bbrbrSaltRiverProject(SRP)iscommittedtoequalemploymentopportunityregardlessofrace,color,religion,sex(includingpregnancy),genderidentity,sexualorientation,nationalorigin,age,disability,geneticinformation,militarystatus,oranyotherprotectedstatusunderapplicablefederal,stateorlocallaw.brbrbWorkAuthorization/bbrbrAllcandidatesmustbelegallyauthorizedtoworkintheUnitedStates.Currently,SRPdoesnotsponsorH1Bvisas,OPT,orotheremployment-relatedvisas.



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