Clinical Research Coordinator
3 weeks ago
Celerion is committed to swift, exceptional clinical research through translational medicine. Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster.
As a Clinical Research Coordinator, you will be responsible for managing the participant experience during all phases of a clinical study. This includes handling participant questions, complaints, and resolving participant-related issue escalations. You will also develop, track, and respond to participant survey feedback and make recommendations for improvement.
Key Responsibilities:
Manage participant interactions and resolve issues in a timely and professional manner
Develop and implement strategies to enhance participant satisfaction
Collaborate with managers to plan and oversee participant activities during conduct
Participate in the Participant Care Committee to make decisions that enhance the participant experience within Celerion
Requirements:
Excellent customer service skills with 2 years customer service experience
Excellent oral and written communication skills
Bilingual in English and Spanish required (Phoenix only)
Ability to work in a fast-paced environment and manage multiple priorities
Excellent organizational and problem-solving skills
Celerion Values: Integrity Trust Teamwork Respect
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