Service Dispatch Coordinator

4 weeks ago


Washington, Washington, D.C., United States Quick Servant Co., Inc. Full time

At Quick Servant Co., Inc., we are seeking a highly skilled Service Dispatch Coordinator to join our team. As a key member of our operations team, you will be responsible for managing daily operations of field technicians, including scheduling, times, and GPS reporting. You will also be the primary point of contact for our partners, providing realistic ETA's for service calls and prioritizing call schedules according to level of emergency or urgency.

Key Responsibilities:

  • Manage daily operations of field technicians, including scheduling, times, and GPS reporting.
  • Provide realistic ETA's for service calls and prioritize call schedules according to level of emergency or urgency.
  • Monitor the route and status of repairs to coordinate and prioritize call schedules.
  • Enter data in computer system, maintain logs and records of calls.
  • Collaborate with management and technicians to modify service schedule to accommodate the needs of partners.

Requirements:

  • High school diploma.
  • Proficient in English (strong oral and written skills).
  • Outstanding organizational and multitasking abilities.
  • Active listener with excellent communication skills.
  • Sound judgement and critical thinking.

What We Offer:

  • Paid Medical, Dental and Vision Insurance.
  • Paid Life and AD&D Insurance $15k coverage.
  • 401K (Matching).
  • Optional short-term disability.
  • Paid holidays (major).
  • Paid sick leave and vacation.
  • Bonuses.
  • Factory training.

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