Service Billing Coordinator

3 weeks ago

Washington, Washington, D.C., United States Convergint Full time
Service Billing Coordinator

We are seeking a highly skilled Service Billing Coordinator to join our team at Convergint. As a Service Billing Coordinator, you will play a crucial role in ensuring the smooth operation of our service billing process.

Key Responsibilities:
  • Process completed work order tickets and invoices according to CTC guidelines and customer playbook.
  • Complete service contract renewal and invoicing process. Ensure internal records of contract SOW are clearly defined and managed for each customer.
  • Attend weekly planning sessions and conduct weekly service paperwork reconciliation.
  • Work with Service Manager to help manage annual preventative maintenance/inspection list and coordinate technician schedule to accommodate.
  • Handle incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling general enquiries.
Requirements:
  • Exceptional telephone and personal customer service skills and ability to work under pressure.
  • Excellent Microsoft Outlook, Excel, and Word skills.
  • Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
  • Solid organizational skills and the ability to handle multiple projects tasks simultaneously.
  • Excellent attention to detail.
  • Strong verbal, written and interpersonal communication skills.
  • Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.
  • Shows initiative – regularly engages in proactive behavior and looks for opportunities.
  • Strong ability to facilitate a collaborative working environment for customers and team members.

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer. Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.

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