Admission Advisor Team Manager

1 month ago


Houston, Texas, United States Houston Community College Full time
Job Summary

We are seeking a highly skilled and experienced professional to lead our Admission Advisor team as a Manager. The successful candidate will bring academic and industry expertise, and will be a key member of the Houston Community College team.

Key Responsibilities
  • Develop and implement the College's strategic enrollment management plan, working closely with college leadership.
  • Provide direct leadership and supervision to the Admissions Advisors, overseeing all aspects of college enrollment.
  • Develop, review, and implement recruitment procedures and guidelines, ensuring effective and efficient recruitment processes.
  • Supervise and train Admissions Advisors, including performance evaluations and professional development opportunities.
  • Implement the Customer Service Model of Excellence, ensuring exceptional service to students and families.
  • Develop and manage departmental budgets, ensuring effective use of resources.
  • Represent the department at System-wide meetings, promoting collaboration and shared best practices.
  • Provide comprehensive statistical and data-informed analyses to inform policy decisions and drive enrollment growth.
  • Assist with college recruitment activities, including on-site visits, pre-enrollment workshops, and new student orientation.
  • Coordinate enrollment activities, such as College & Career Fairs, Open Houses, and Admissions & Registration Fairs.
Requirements
  • Bachelor's degree required; Master's degree preferred.
  • 3 years of work experience in an institution of higher education advising/recruitment setting, including 2 years of supervisory experience.
  • Higher Education and CRM product experience preferred.
  • HCC College Leadership Program preferred.
Working Conditions

This position requires a general office environment, with frequent walking, standing, sitting, and use of personal computing equipment. Specific vision abilities required include close vision and distance vision.



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