Academic Enrollment Manager

4 days ago

Houston, Texas, United States Houston Community College Full time

Job Summary

We are seeking a highly skilled Academic Enrollment Manager to join our team at Houston Community College. This is a critical leadership role that requires a strong understanding of academic and industry expertise.

The successful candidate will work closely with college leadership to develop and implement the College's strategic enrollment management plan. This includes providing direct leadership and supervision to the Admissions Advisors, overseeing all aspects of college enrollment, and developing, implementing, and overseeing the execution of the comprehensive enrollment plan.

Key Responsibilities

  • Lead the Department in establishing and achieving annual goals and objectives.
  • Develop, review, modify, and implement recruitment procedures and guidelines.
  • Supervise and train Admissions Advisors, including performance evaluations.
  • Implement the Customer Service Model of Excellence.
  • Provide department leadership and consistent services by implementing Institutional procedures, forms, and reports.
  • Identify best practices and apply consistently.
  • Develop annual enrollment forecasts, predictive models, and budgets in collaboration with the Dean of Students.
  • Build, lead, and motivate teams to ensure enrollment goals are met.
  • Manage departmental budget and serve as the signature authority.
  • Provide training opportunities and keep the department abreast of new developments and innovation within the recruitment and outreach profession.
  • Represent the department at System-wide meetings.
  • Provide comprehensive statistical and data-informed analyses necessary to make sound policy decisions for the successful onboarding of a caseload of prospective students.
  • Provide a seamless High School to College transition.
  • Track student progress and provide reports to college leadership.
  • Assist with college recruitment activities, including arranging on-site College visits for parents and students, pre-enrollment workshops, and new student orientation.
  • Coordinate enrollment activities, such as College & Career Fairs, Open Houses, Admissions & Registration Fairs, and other enrollment events.
  • Evaluate and improve student enrollment experience practices, including timely, effective, and position engagement with students and families throughout the community.
  • Interpret admissions assessment scores from High Schools to see if further testing is needed.
  • Assist the COE with the promotion of special programs and opportunities, such as learning communities, bridge courses, honors programs, service learning, etc.
  • Work closely and establish positive relationships with High School College and career advisors, counselors, and departments, including charter, private schools, community organizations, and partners.
  • During peak enrollment periods, directly work with students on campus, assisting admissions and advising.
  • Provide information and referrals to students needing services, such as tutoring, testing, career counseling, financial aid, disability services, etc.
  • Provide online advisement services via email, phone, and other applicable technology to students, including out-of-state and Distance Education students as needed.
  • Assist in retention activities of College, including Early-Alert and as team members within the Success Center.
  • Establish and maintain interdepartmental relationships with all Student Services and instructional programs.
  • May work flexible hours, including evenings and weekends.

Qualifications

  • Bachelor's degree required.
  • Master's degree preferred.
  • 3 years of work experience in an institution of higher education advising/recruitment setting required, including 2 years of supervisory experience.
  • Higher Education and CRM product experience preferred.
  • HCC College Leadership Program preferred.

Working Conditions

This is a general office position that may require frequent walking, standing, sitting, using hands to handle or feel, reaching with hands and arms, and talking or hearing. Specific vision abilities required by this job include close vision and distance vision. Use of personal computing equipment, telephone, multi-functioning printer, photocopier, file cabinets, and calculator. Manual dexterity, ability to lift up to 25 pounds, ability to reach and bend, and use a 2-step stool while safely lifting and lowering boxes. Ability to travel to and from meetings, training sessions, or other business-related events. May be required to work after hours, including weekends and holidays.

Security Sensitive: This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

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