Front Desk Representative

4 days ago

Arlington, Virginia, United States Residence Arlington Full time
Job Summary

As a Front Desk Agent at Residence Arlington, you will be responsible for providing exceptional guest service, ensuring a seamless stay experience, and maintaining the highest standards of hospitality. This role requires a positive and upbeat personality, excellent communication skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities:
  • Register guests, make and modify reservations, and handle hotel operator and concierge duties.
  • Provide attentive, courteous, and efficient service to all guests, maximizing room revenue and occupancy.
  • Handle requests for information, mail, and messages in an efficient and courteous manner.
  • Answer guest inquiries about hotel services, facilities, and hours of operation.
  • Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
  • Be aware of all rates, packages, and special promotions, as well as in-house groups and closed-out dates.
  • Obtain necessary information when taking room reservations and follow rate quoting scenarios.
  • Fully comprehend and operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages, mail, and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette when communicating with other associates.
  • Perform other duties as assigned, including helping coworkers in other areas of the hotel, maintaining a clean and organized work area, and overall cleanliness and safety throughout the hotel and grounds.
Requirements:
  • High School diploma or equivalent required; college coursework in a related field helpful.
  • Experience in a hotel or related field preferred.
  • Positive and upbeat personality with a desire to deliver outstanding customer service.
  • Ability to multitask, be detail-oriented, and problem-solve in a fast-paced environment.
  • Effective communication and interpersonal skills.
  • Ability to work well in stressful, high-pressure situations.
  • Basic arithmetic functions and ability to read, comprehend, and write simple instructions.
  • Operational knowledge of Microsoft Office suite.
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
Benefits:
  • Competitive benefits package, including medical, dental, and vision coverage.
  • Short-term and long-term disability income.
  • Term life and AD&D insurance.
  • Paid time off.
  • Employee assistance program.
  • 401(k) retirement plan.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.

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