Quality Assurance Manager

14 hours ago


New York, New York, United States City of New York Full time

The City of New York is seeking a Quality Assurance Manager to oversee and implement quality assurance programs to ensure the effectiveness, efficiency, and compliance of all operations within the department.

The ideal candidate will have a baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services.

The Quality Assurance Manager will report directly to the Senior Advisor of the Placement Division and will be responsible for developing, maintaining, and updating quality standards, benchmarks, and indicators to measure program and service effectiveness.

The successful candidate will analyze performance data to identify areas for improvement, track trends, and develop action plans to address issues. They will also prepare detailed reports on quality assurance findings and recommendations and communicate results to the Executive Team and other relevant stakeholders.

The Quality Assurance Manager will provide training and guidance to staff on quality assurance best practices and assist in the implementation of necessary changes.

Work Location: 33 Beaver Street.

Hours/Schedule: 9AM-5PM Monday-Friday.

Additional Information:

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.



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