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Customer Service Representative

2 months ago

University, Mississippi, United States The University of Mississippi Full time

Job Summary:

The University of Mississippi seeks a highly skilled and customer-focused individual to join our team as a Guest Service Agent. As a key member of our front desk operations, you will be responsible for delivering exceptional service to our hotel guests, making room reservations, and handling monetary transactions.

Key Responsibilities:

  • Provide top-notch customer service to hotel guests, ensuring their stay is comfortable and enjoyable.
  • Make room reservations and manage guest room assignments.
  • Handle monetary transactions, including payments and refunds.
  • Work collaboratively with other hotel staff to ensure seamless operations.
  • Stay up-to-date on hotel policies and procedures to provide accurate information to guests.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • High school diploma or equivalent required; prior experience in customer service or hotel operations a plus.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.