Customer Service Representative
4 weeks ago
We are seeking a highly skilled and customer-focused individual to join our Spotted Lanternfly call center team at Penn State University. As a key member of our team, you will provide exceptional customer service to external stakeholders, respond to inquiries, and provide resources and support to help them adapt to the presence of the Spotted Lanternfly.
Key Responsibilities:
• Provide first-line customer support to external stakeholders via phone, email, and video conference
• Respond to customer inquiries and provide resources and support to help them adapt to the presence of the Spotted Lanternfly
• Collaborate with the college SLF call center manager to meet stakeholder needs
• Develop working-level knowledge of Spotted Lanternfly and its impact on the community
• Assist with required reporting systems to help concerned citizens of the commonwealth adapt to the presence of the SLF
Requirements:
• Excellent verbal and written communication skills in English, with a strong preference for Spanish language skills
• Ability to build effective working relationships with colleagues and clientele
• Ability to work as an active member of a team and meet the expectations of concerned citizens
• Desired experience in customer service, call center, sales, client management, information technology, and/or basic entomology
What We Offer:
• Competitive salary and benefits package
• Opportunity to work with a diverse array of citizens of the Commonwealth
• Professional development opportunities to enhance your skills and knowledge
How to Apply:
Applicants should submit their application through the Penn State University website. Please note that approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.
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