Customer Support Representative

4 days ago

University Park, Illinois, United States Federal Signal Full time
Job Title: Customer Support Representative

Federal Signal is seeking a highly skilled Customer Support Representative to provide exceptional customer service and support throughout the sales life cycle of our products and services.

Key Responsibilities:
  • Interface with customers, sales representatives, and Federal Signal personnel via phone, email, chat, and electronic data interface (EDI) to resolve customer inquiries and issues.
  • Maintain order entry function by receiving orders, verifying model numbers and data for accuracy, and entering orders into the operating system and/or ecommerce platform.
  • Research and confirm original order and factory set information, purchase orders, return merchandise authorizations, and other pertinent data needed to resolve customer disputes.
  • Consult with customers regarding product warranties and the correct product mix based on customer needs, desired effect, technology involved, and product/service application.
  • Expedites past due orders and long lead times to satisfy customer needs.
  • Utilize CRM to record communications from both internal and external customers.
  • Reviews return material authorizations for accuracy and secures necessary approvals.
  • Continually acquires and builds knowledge on products, services, and manufacturing systems to provide customer assistance in selecting our product lines.
  • Performs additional duties and special projects as assigned.
Requirements:
  • High School Diploma or GED
  • 1-3 years' customer service experience within a business-to-business environment
  • Previous manufacturing experience highly preferred
  • Enterprise resource planning (ERP) business process management software experience such as JD Edwards, SAP highly preferred
  • eCommerce and online chat knowledge highly preferred
  • Strong customer service orientation with proven ability to maximize customer satisfaction and acquisition
  • Consistently capable of presenting oneself with the highest degrees of professionalism, composure, courtesy, and integrity
  • Confident when in adversarial situations, possessing strong dispute management and resolution skills
  • Excellent, clear, and concise communication skills, both in verbal and written formats
  • Astute listening skills
  • Capable of critically reviewing and analyzing situations and developing effective plans of action
  • Proficient in Microsoft Excel, Word, & Outlook applications required
  • Attentive to detail
Benefits:

In addition to excellent career growth opportunities, Federal Signal Corporation offers a wide array of benefits, including annual bonus potential, insurance (life, medical, dental, vision), paid holidays, paid vacation, 401(k) with matching contributions, and tuition reimbursement. We provide our employees with a smoke-free, drug-free workplace.

About Us:

Federal Signal in University Park is a leading manufacturer and supplier of comprehensive systems and products used to protect people and property. Our products and integrated solutions include systems for campus and community alerting, emergency vehicles, first responder interoperable communications, industrial communications, and command and municipal networked security.

Specific products include: lightbars and sirens, public warning sirens, and public safety software. Federal Signal Corporation (NYSE: FSS) builds and delivers equipment of unmatched quality that moves material, cleans infrastructure, and protects the communities where we work and live. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial, and commercial customers.

Headquartered in Downers Grove, IL, with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems. For more information on Federal Signal, visit: www.federalsignal.com

The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law.

If you require reasonable accommodation in the application process, contact Human Resources at HR@federalsignal.com. All other applications must be submitted online.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

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