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Community Outreach and Enrollment Coordinator
2 months ago
Location
New York, NY
Employment Type
Full-Time
Educational Requirements
Bachelor's Degree (BA/BS)
Compensation
$45,000.00 annually
Work Schedule
Monday - Friday, 9 AM - 5 PM
Role Summary
The Engagement and Enrollment Specialist plays a crucial role in connecting eligible individuals with Care Coordination services. This position focuses on outreach efforts and member retention for those enrolled in Medicaid and Non-Medicaid programs, particularly for individuals facing co-occurring medical, mental health, and substance use challenges.
Key Responsibilities:
- Conduct outreach through phone, written communication, and in-person meetings to facilitate enrollment and retention for Health Home eligible individuals.
- Leverage online databases and health record systems to determine individual eligibility and gather contact information.
- Maintain accurate clinical documentation in compliance with HIPAA regulations, ensuring confidentiality and thorough record-keeping for all interactions.
- Assist Care Coordinators in identifying and securing referrals to necessary community and network resources for medical, behavioral health, and social support.
- Provide follow-up services through telephonic or in-person engagement, coordinating wellness checks and reminder calls as requested.
- Participate in collaborative meetings and assist with member transportation when necessary.
- Deliver updates regarding member status, progress, and needs to Care Coordinators and relevant service providers.
- Complete all required assessments for enrolled members.
- Engage in community meetings and case conferences as part of the role.
- Fulfill additional responsibilities as assigned.
Essential Skills and Experience:
- Bachelor's degree with a minimum of two years of experience working with individuals facing mental health and substance use challenges.
- Proficiency in electronic health record systems is highly preferred.
- Ability to travel via public transportation and effectively manage time to meet program and regulatory standards.
- Experience in outreach, client engagement, assessment, and documentation is required.
