Office Services Coordinator

3 weeks ago


Chicago, Illinois, United States The Millennium Group Full time
Job Summary

The Millennium Group is seeking a highly motivated and enthusiastic Office Services Coordinator to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing multiple Outlook mailboxes, and coordinating all service calls and work orders required by our clients.

Responsibilities:

  • Provide prompt and friendly customer service to clients and internal stakeholders
  • Manage multiple Outlook mailboxes and various requests
  • Coordinate all service calls and work orders required by clients
  • Assist with hospitality and conference room sets as needed
  • Demonstrate flexibility in satisfying customer demands in a high-volume, fast-paced environment
  • Maintain all logs and reporting documentation
  • Adhere to business procedure guidelines and safety processes
  • Participate in cross-training
  • Complete other tasks and duties as assigned by the Site Lead or Account Manager

Requirements:

  • High school diploma or equivalency required; higher education preferred
  • Minimum 1-2 years experience in customer service or customer-facing, professional environment
  • Proficient in Word, Excel, Outlook, and MS Teams
  • Exceptional organizational skills with the ability to prioritize tasks and multitask efficiently
  • Adaptable to a dynamic environment with strong interpersonal skills
  • Excellent written, oral, and verbal customer service skills
  • Able to learn new skills quickly
  • Flexible and able to juggle multiple, and at times, conflicting priorities
  • Strong initiative required; ability to work independently with minimal direct supervision
  • Able to remain diplomatic in stressful situations; team-oriented and has the capacity to build strong working relationships both within the team and with external stakeholders/customers
  • Maintains confidentiality while working with highly sensitive materials
  • Punctual, dependable, and dedicated to achieving operational excellence
  • Maintain a consistently professional approach, with a willingness to take ownership and responsibility
  • Able to walk, bend, kneel, stand, and/or sit for extended periods of time
  • Able to lift or move 40lbs or greater at times


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