Family Support Specialist

4 days ago

Cookeville Tennessee, United States Youth Villages Full time
About the Role

As a Family Support Specialist - Care Coordinator at Youth Villages, you will play a critical role in providing care coordination services to families who have been diverted from state custody through the Child Protective Services system.

Key Responsibilities
  • Provide care coordination services to families, creating and/or monitoring non-custodial permanency plans to ensure adequate services and assistance are provided to youth and families.
  • Maintain child records, ensuring that placement is stable and meeting the needs of the youth, and coordinating needed placement to prevent a custodial placement with the state.
  • Serve as a primary liaison between team members, including provider agencies, courts, schools, attorneys, guardian ad litem, CASA, provider services, biological families or caregivers, and other involved parties.
  • Carry a caseload of approximately 20 cases, serving Cumberland, Macon, and Smith counties, with regional travel to other surrounding counties required.
  • Work flexible hours, including weekends, holidays, and after-hours, with some on-call rotation.
  • Work in a team setting, learning and having competency with Department of Children's Services policies that guide care and services for youth and families.
  • Provide case-management/care coordination services to youth and families on caseload, ensuring intensity of services to maintain children with caregivers and prevent a state's custody episode.
  • Monitor relative and kinship options for children to have backup prevention plans for removals and safety.
  • Ensure that all needs of youth and families are met, including mental health, medical, dental, education, placement/safety, and legal, through regular check-ins and monitoring of clinical progress.
  • Facilitate the forward progress of the youth's treatment, ensuring the youth is in the least restrictive setting that is safely possible, and moving youth towards permanency goals in a timely fashion.
  • Conduct frequent home and site visits, assessing safety needs of homes or placement sites, and traveling throughout the state of Tennessee as needed.
  • Prepare for, organize, and lead team meetings, as well as participate in court hearings, ensuring all court documents are turned into the judge per the counties' court requirements.
  • Attend weekly case review and other weekly business meetings with supervisor and leadership team, monitoring and ensuring timely completion/resolution of legal needs.
  • Make recommendations to and collaborate closely with external and internal customers, maintaining positive customer relationships and experiences.
  • Ensure quick and timely responses to all customers within the team, serving as a primary liaison between youth, family, and other team members.
  • Ability to manage multiple priorities simultaneously, maintain a flexible schedule, and drive frequently, with a valid driver's license and liability and property damage insurance on vehicle used.
  • Act as an advocate for youth and families who may face legal charges, attending school meetings as needed, and ensuring youth is placed in the least restrictive/most appropriate school setting.
  • Meet on-call requirements, with on-call 5am-5pm for youth on caseload, and times between 5pm-5am, weekends, and observed holidays rotating with other team members.
Requirements
  • A Master's degree in a social services discipline is strongly preferred.
  • A Bachelor's degree in a social services discipline is required, with degrees such as social work, drug and alcohol education or counseling, psychology, criminal justice, guidance counseling, or marriage and family therapy being considered.
  • One year of related experience in counseling and/or case management is required.
  • Strong organizational skills and attention to detail, excellent written, verbal, and oral skills, ability to manage multiple priorities simultaneously, basic computer knowledge, and ability to maintain a flexible schedule.
  • Acceptable driving record, with three or fewer moving violations within the past 36 months.

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