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Technical Support Specialist

2 months ago

Cookeville, Tennessee, United States Acro Full time

Job Title: Client Support

Duration: 3 Months Contract to Hire Role

Location: Onsite

Pay Rate: $20-27/Hour (On W2 terms, without any benefits)

JOB DESCRIPTION:

The Client Support Specialist will be responsible for identifying, managing, escalating, and resolving technical challenges. This role involves the installation and configuration of software, print drivers, and utilities for use on workstations and computer networks. The specialist will troubleshoot various information technology issues, encompassing software, hardware, and networking concerns. Monitoring installed systems, identifying problems, and implementing corrective measures will be key responsibilities.

Role Responsibilities:

1. Provide fundamental technical assistance to clients.

2. Troubleshoot application-related issues and perform basic diagnostics on desktop and laptop software problems.

3. Foster constructive, customer-centered relationships with onsite personnel.

Requirements:

1. 3 - 5 years of relevant work experience, or an equivalent combination of education and experience.

2. 3 - 5 years of customer service experience.

3. Exceptional communication skills.

4. Ability to collaborate effectively in a team environment and maintain a flexible work schedule.

Preferences (not required):

1. 3-5 years of technical experience is advantageous.

2. 1-3 years of networking experience.

3. Previous experience with IBM i (AS/400, iSeries) is beneficial.

4. Experience troubleshooting desktop, printer, minor network, and notebook issues.

5. Strong proficiency in MS Office applications.

Shift Schedule:

8 AM - 5 PM (3 days), 10 AM - 7 PM (2 days) with a 1-hour lunch break.

Scheduled Days:

Monday - Friday