Intake Coordinator

2 days ago


Pasadena, California, United States Oceans Healthcare Full time
Job Summary

We are seeking a highly skilled and compassionate Intake Coordinator to join our team at Oceans Healthcare. As an Intake Coordinator, you will play a critical role in ensuring a smooth and efficient admissions process for our patients.

Key Responsibilities
  • Respond to inquiry calls and conduct initial intake assessments to determine patient needs and eligibility for our programs.
  • Provide referrals to patients who are not appropriate for our facility programs and coordinate admissions for patients who are.
  • Coordinate pre-certification and admissions processes, including completion of admission forms, Comprehensive Interdisciplinary Assessments, and documentation of pertinent UR information.
  • Deliver patient services in a respectful and dignified manner, promoting patient satisfaction and well-being.
  • Identify safety needs and report any signs of abuse or neglect to clinical staff.
  • Assess and interpret age and disability needs to determine level of care required and make appropriate referrals.
  • Communicate effectively with patients and families, taking into account their age, disability, and cultural needs.
Requirements
  • Bachelor's Degree in Psychology, Social Work, Counseling, or a related field, or an LVN/RN or equivalent number of years of experience.
  • Minimum of one year experience in Mental Health/Chemical Dependency field working with an Age/Disability Specific population served by this facility.
  • Excellent interpersonal and communication skills, with the ability to develop rapport with patients, families, and referral sources.
  • Knowledge of admission criteria for varying levels of care, medications commonly prescribed for treatment of psychiatric illness, and community resources.
  • Ability to assess and interpret data about patient status to identify needs and provide appropriate referrals.
Work Environment

This position requires the ability to work in a fast-paced and stressful environment, with occasional pressure due to multiple calls and inquiries. The successful candidate will be able to cope mentally and physically with the demands of the role and work effectively in a team environment.



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