Intake Coordinator

2 days ago


Pasadena, Texas, United States Oceans Healthcare Full time
Job Title: Intake Coordinator

At Oceans Healthcare, we are seeking a highly skilled and compassionate Intake Coordinator to join our team. As an Intake Coordinator, you will play a critical role in ensuring that patients receive the highest level of care and support from the moment they inquire about our services.

Key Responsibilities:
  • Respond to inquiry calls and conduct initial intake assessments to determine the best course of treatment for patients.
  • Provide referrals to patients who are not appropriate for our facility programs and coordinate admissions for those who are.
  • Coordinate the pre-certification process and admissions process for patients admitted to our facility programs.
  • Deliver patient services in a respectful and dignified manner, promoting patient satisfaction and well-being.
  • Identify safety needs and report any signs of abuse or neglect to clinical staff.
  • Assess and interpret age and disability needs to determine the level of care required and make appropriate referrals.
  • Communicate with patients and families in a manner sensitive to their age, disability, and cultural needs.
Requirements:
  • Bachelor's Degree in Psychology, Social Work, Counseling, or a related field, or an LVN/RN or equivalent number of years of experience.
  • Minimum of one year of experience in the Mental Health/Chemical Dependency field, working with an Age/Disability Specific population.
  • Admission criteria for varying levels of care, medications commonly prescribed for treatment of psychiatric illness, and community resources.
  • Interpersonal skills to develop rapport with patients, family members, and referral sources.
  • Knowledge of the principles of growth and development, mental illness, and chemical dependency.
  • Ability to assess and interpret data about patient status to identify needs and provide appropriate referrals.
Work Environment:

This role requires the ability to work in a fast-paced and stressful environment, with occasional pressure due to multiple calls and inquiries. The successful candidate must be able to cope mentally and physically with the demands of this position.


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