Corporate Services Representative

4 weeks ago

Austin, Texas, United States Dimensional Fund Advisors, L.P. Full time
Job Description:

The Corporate Services team at Dimensional Fund Advisors, L.P. is dedicated to providing exceptional customer service and hospitality to all employees and clients. As a Receptionist, you will be responsible for maintaining front desk duties and providing hospitality support to employees and visitors. This is an onsite position, and remote work will be limited.

Duties and Responsibilities:
  • Greet employees and visitors in a professional and friendly manner, reach their point of contact promptly, or escort them to appropriate locations as needed.
  • Accurately enroll clients and guests into badge databases.
  • Communicate with other departments via phone, email, and office messenger to share or collect information regarding clients, guests, and employees.
  • Ensure new employee information is uploaded into company intranet and applications.
  • Monitor department email distribution list and reply using accurate and professional verbiage, delegating emails to appropriate Corporate Services representative.
  • Assist with managing incoming telephone inquiries and field calls appropriately using a call management software program.
  • Excellent organization and prioritization skills to effectively and efficiently manage multiple visitors, requests, and day-to-day tasks.
  • Knowledge of firm and departmental structures as well as senior management and company history.
  • Understand and track all events occurring onsite, including awareness around when groups are due to arrive, the impact of arrivals on other departments, and proactive communication to appropriate leadership if/when changes arise once groups are onsite.
  • Have a basic knowledge of surrounding area amenities, events, and activities to share with employees and clients as needed.
  • Be proactive and solution-oriented when approaching projects and responsibilities.
  • Ensure Reception and lobby remain clean and organized.
  • Uphold building and operational security processes and procedures.
  • Serve as a building representative for life, safety, and evacuation procedures.
  • Assist with meetings and events as needed.
  • Special projects as assigned.
Qualifications:
  • Must be flexible and possess a professional, approachable, and friendly attitude.
  • Excellent verbal and written communication and interpersonal skills.
  • Customer focus and the ability to multi-task, set priorities, and manage time effectively.
  • Excellent problem-solving skills.
  • Detail-oriented and organized.
  • Able to work equally well in a team environment and independently.
  • Self-starter who can manage multiple projects and meet deadlines.
  • Able to work well under pressure.
  • Professional appearance and demeanor.
  • Strong phone and verbal communication skills along with active listening.
  • Strong computer skills (Excel, Word, and Outlook) with the ability to learn programs as needed.

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