Corporate Services Representative

3 weeks ago

Austin, Texas, United States Dimensional Fund Advisors, L.P. Full time
Job Summary

We are seeking a highly skilled and organized Receptionist to join our Corporate Services team at Dimensional Fund Advisors, L.P. As a key member of our team, you will be responsible for providing exceptional customer service and hospitality support to employees and visitors. This is an onsite position, and if available, remote work will be limited.

Key Responsibilities
  • Greet employees and visitors in a professional and friendly manner, ensuring a seamless experience from the moment they enter our building.
  • Accurately enroll clients and guests into our badge databases, maintaining the highest level of security and confidentiality.
  • Communicate effectively with other departments via phone, email, and office messenger to share or collect information regarding clients, guests, and employees.
  • Ensure new employee information is uploaded into our company intranet and applications, maintaining accurate and up-to-date records.
  • Monitor department email distribution lists and reply using accurate and professional verbiage, delegating emails to appropriate Corporate Services representatives.
  • Assist with managing incoming telephone inquiries and field calls appropriately using our call management software program.
  • Utilize excellent organization and prioritization skills to effectively and efficiently manage multiple visitors, requests, and day-to-day tasks.
  • Develop a basic knowledge of surrounding area amenities, events, and activities to share with employees and clients as needed.
  • Be proactive and solution-oriented when approaching projects and responsibilities, ensuring the highest level of quality and customer satisfaction.
  • Ensure the Reception and lobby remain clean and organized, upholding our company's standards of excellence.
  • Uphold building and operational security processes and procedures, serving as a building representative for life, safety, and evacuation procedures.
  • Assist with meetings and events as needed, providing exceptional support to our team and clients.
Requirements
  • Must be flexible and possess a professional, approachable, and friendly attitude.
  • Excellent verbal and written communication and interpersonal skills.
  • Customer focus and the ability to multi-task, set priorities, and manage time effectively.
  • Excellent problem-solving skills.
  • Detail-oriented and organized.
  • Able to work equally well in a team environment and independently.
  • Self-starter who can manage multiple projects and meet deadlines.
  • Able to work well under pressure.
  • Professional appearance and demeanor.
  • Strong phone and verbal communication skills along with active listening.
  • Strong computer skills (Excel, Word, and Outlook) with the ability to learn programs as needed.
Preferred Qualifications
  • Bachelor's degree preferred.
  • At least 2 years of office or receptionist experience in a corporate environment.
  • Experience using call management software is a plus.

Dimensional offers a variety of programs to help take care of you, your family, and your career, including comprehensive benefits, educational initiatives, and special celebrations of our history, culture, and growth.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed.

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