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Customer Service Team Lead

2 months ago

Kapolei, Hawaii, United States Bank of Hawaii Full time
Job Summary

As a key member of the Bankoh Care team, this role is responsible for the day-to-day management of a team dedicated to meeting the retail banking needs of our customers. The successful candidate will be responsible for team employee engagement, development, and human resource management.

Key Responsibilities
  • Lead a team of customer service representatives to ensure excellent customer experience
  • Develop and implement strategies to improve team performance and productivity
  • Collaborate with other departments to ensure seamless customer service delivery
  • Manage employee engagement and development initiatives to drive business results
Requirements

The ideal candidate will have a strong background in customer service, team management, and human resources. They will be able to demonstrate excellent communication and leadership skills, as well as the ability to work in a fast-paced environment.