Sales and Customer Service Representative

2 weeks ago


Kapolei, Hawaii, United States Massage Envy Full time

Overview

We're seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for delivering exceptional customer experiences and promoting our wellness programs to help our clients achieve their health and wellness goals.

Key Responsibilities:

  • Provide outstanding customer service and ensure that every client feels valued and understood
  • Promote the value of our wellness programs by educating clients on new and expanded services, selling our Massage Envy Wellness Program, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach

Culture and Support:

  • Trained leadership that is invested in your success
  • Award programs (like Sales Associate of the Year)
  • A caring community that strives to celebrate individuality and share knowledge

If you're passionate about delivering exceptional customer experiences and promoting wellness programs, we'd love to hear from you



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