Customer Service Liaison

3 days ago


Kapolei, Hawaii, United States Penske Transportation Solutions Full time
Job Summary

We are seeking a highly skilled Customer Service Coordinator to join our team at Penske Transportation Solutions.

Key Responsibilities
  • Workforce Planning: Develop daily and weekly workforce plans to maximize customer service and productivity, taking into account customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours.
  • Customer Communication: Communicate with customers as needed for maintenance updates, including changes to schedule or work, billing concerns, or to resolve service issues.
  • Unit Maintenance: Ensure that all Penske Rental units are maintained and prepared for customers.
  • Parts Management: Ensure parts are available for scheduled work.
  • Vendor Management: Hold vendors accountable for quality and adherence to schedule for outside work.
  • Customer Satisfaction: Provide customer service, ensuring customers are satisfied and will return for additional business.
  • Shop Productivity: Maintain shop productivity by optimizing the work plan.
  • Coordination: Coordinate with district billing clerks as necessary.
  • Additional Tasks: Perform other projects and tasks as assigned by supervisor.
Requirements

To be successful in this role, you will need excellent communication and organizational skills, as well as the ability to work effectively in a team environment.



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