Customer Service Supervisor

5 days ago


Kapolei, Hawaii, United States Bank of Hawaii Full time
Job Summary

We are seeking a highly skilled Customer Service Supervisor to join our team at Bank of Hawaii. As a key member of our Call Center unit, you will be responsible for ensuring a high level of customer service and satisfaction.

Key Responsibilities
  • Supervise a team of customer service representatives to ensure quality service and customer satisfaction.
  • Develop and implement effective training programs to enhance customer service skills.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Collaborate with other departments to ensure seamless customer service delivery.
  • Stay up-to-date with regulatory requirements and ensure compliance.
Requirements
  • 3+ years of experience in customer service or a related field.
  • Proven track record of improving customer satisfaction and loyalty.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

Why Bank of Hawaii? We offer a dynamic and supportive work environment, competitive compensation and benefits, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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