Customer Service Cashier
2 weeks ago
We are looking for a Customer Service Cashier who possesses outstanding interpersonal skills and a positive demeanor. This role involves managing incoming calls to the dealership, assessing the purpose of each call, and directing callers to the appropriate personnel. Additionally, the position requires a solid understanding of basic financial operations, including accounts receivable and accounts payable.
Key Responsibilities
Ourisman Volkswagen Volvo of Bethesda is in search of a committed Service Department Receptionist to support our thriving service division and ensure our clients receive top-notch service. The ideal candidate will excel in a dynamic and professional environment.
About Our Company
Founded in 1921, Ourisman Automotive Group has expanded to over 17 locations, maintaining a legacy of excellence upheld by the fourth generation of the Ourisman family. Our founder's philosophy emphasizes complete customer satisfaction, ensuring that every visitor leaves happy and eager to return.
What We Provide
- Competitive Salary
- Opportunities for Advancement
- Mentorship Initiatives
- Comprehensive Training
- Health Benefits (Medical, Dental, Vision)
- Life and Disability Insurance
- Retirement Plan (401 K)
- Paid Time Off
- Complimentary Saturday Lunches
- Process customer transactions using the dealership's software system
- Accept payments via cash, checks, and credit cards, ensuring accurate record-keeping
- Provide change and receipts to customers with precision
- Answer incoming calls and direct customers to the correct department, ensuring timely follow-up
- Address customer concerns with professionalism and refer them to the appropriate team member for resolution
- Operate the switchboard efficiently
- Engage with callers in a courteous and efficient manner, aiming to reduce wait times
- Assist management with various administrative tasks as required
- Maintain a friendly, professional, and efficient demeanor when interacting with customers and colleagues
- Familiarize yourself with departmental structures and internal processes to assist customers effectively
- Familiarity with Microsoft Office Suite is advantageous
- Availability for flexible scheduling, including evenings and weekends
- Ability to convey customer needs and requests to management and sales teams
- Professional appearance
- Clean driving record
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