Customer Service Representative

1 week ago

Bethesda, Maryland, United States cFocus Software Incorporated Full time
Job Overview

cFocus Software Incorporated is actively seeking several Customer Service Representatives to join our dynamic team:

Position Summary

cFocus Software Inc. is in search of dedicated Customer Service Agents to provide support for the National Institutes of Health (NIH) Call Center Services (CCS) program, which is an integral part of the NIH Center for Information Technology (CIT). The NIH Call Center serves as a crucial communication hub for NIH, operating around the clock, every day of the year, staffed by a committed team delivering voice and data communications, TTY services, and bilingual support.

Key Responsibilities

The NIH Call Center functions as a central point of contact for all institutes within the NIH research community, including NIH personnel, patients, global health organizations, and healthcare providers.

Handling over 300,000 calls annually, the NIH Call Center also manages various voice and data communications, including:

  • General inquiries
  • Critical medical emergencies
  • Paging services
  • Scheduling for clinical staff
  • Coordination with NIH fire and rescue
  • Domestic and international connectivity
  • Social work support
  • Voicemail transcriptions
  • Audio teleconferencing

Essential Duties Include:

  • Delivering exceptional customer service and relationship management via telephone, acting as the primary support for hospital staff.
  • Addressing incoming inquiries through phone and email, assisting callers with issue resolution, and initiating follow-up as needed.
  • Documenting all inquiry activities accurately in the designated system.
  • Ensuring prompt and appropriate handling of critical calls, adhering to all operational protocols, especially during medical emergencies.
  • Facilitating communication with Fire and Rescue services to meet the needs of the NIH community.
  • Managing paging services, which encompass a variety of announcements from urgent care to routine notifications.
  • Maintaining a thorough understanding of policies, procedures, services, and systems to deliver the highest level of customer service.
  • Upholding confidentiality in accordance with cFocus Software Inc., state, and federal regulations.
  • Representing cFocus Software Inc., the National Institutes of Health, and the Federal Government with professionalism and positivity.
  • Escalating calls to supervisory or technical support staff as outlined in internal procedures.
  • Communicating clearly with users to ensure their understanding of necessary steps for issue resolution.
  • Fostering a positive and collaborative atmosphere that emphasizes teamwork, efficiency, cross-training, and continuous improvement.
  • Actively participating in team meetings, training sessions, and company events.

Qualifications and Skills

Required:

  • High school diploma or GED.
  • A minimum of 2 years of customer service experience or equivalent.
  • Proficiency in MS Office and similar software applications.
  • Familiarity with the Internet and various web browsers.
  • Outstanding customer service skills in both written and verbal communication.
  • Ability to efficiently process information and tasks.
  • Capability to thrive in a fast-paced, deadline-driven environment.
  • Ability to work under performance metrics.

Preferred:

  • Associate's degree or higher.
  • Experience in a no-fail call center environment.
  • Background in healthcare services.
  • Management experience in a call center setting is advantageous.
  • Bilingual skills are a plus.

Contingencies: Acceptance of satisfactory background investigation results, which may include criminal/credit checks, drug screening, employment/degree verification, and reference checks. Successful completion of on-site training is required.

  • Customer Service Representative

    2 days ago

    Bethesda, Maryland, United States Latimer Insurance Full time

    We are a full-service independent insurance agency with a rich history of providing exceptional service to our clients. Our team of experienced professionals is dedicated to helping individuals and businesses navigate the complex world of insurance.**Our Mission:**We are committed to establishing a firm relationship of mutual trust and service with each of...

  • Customer Service Representative

    4 days ago

    Bethesda, Maryland, United States Zeiders Enterprises Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative/ Administrative Support Specialist. As a key member of our frontline support team, you will be responsible for providing exceptional customer service and administrative support to our clients.Key ResponsibilitiesProvide timely and...

  • Customer Service Representative

    1 week ago

    Bethesda, Maryland, United States cFocus Software Incorporated Full time

    Job OverviewcFocus Software Incorporated is in search of several Customer Service Representatives:Position SummarycFocus Software Inc. is looking for Customer Service Representatives to assist with the National Institutes of Health (NIH) Call Center Services (CCS) program, part of the NIH Center for Information Technology (CIT). The NIH Call Center serves as...

  • Customer Service Representative

    6 days ago

    Bethesda, Maryland, United States Zeiders Enterprises Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Zeiders Enterprises. As a key member of our support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key...

  • Customer Service Representative

    3 days ago

    Bethesda, Maryland, United States Trustar Bank Full time

    Job SummaryTrustar Bank is a community-focused financial institution seeking an experienced Customer Service Representative to join our team. As a Universal Banking Representative, you will be responsible for providing exceptional customer service, processing transactions, and building strong relationships with clients.Key ResponsibilitiesCustomer Service:...

  • Customer Service Representative

    4 days ago

    Bethesda, Maryland, United States Presidential Bank Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Presidential Bank. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key ResponsibilitiesCustomer...

  • Customer Service Representative

    4 days ago

    Bethesda, Maryland, United States WesBanco Bank, Inc. Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at WesBanco Bank, Inc. as a Bank Teller. As a key member of our banking center, you will be responsible for providing exceptional customer service, processing financial transactions, and identifying sales opportunities.Key ResponsibilitiesCustomer...

  • Customer Service Representative

    1 week ago

    Bethesda, Maryland, United States cFocus Software Incorporated Full time

    Job OverviewcFocus Software Incorporated is in search of multiple Customer Service Representatives:Position SummarycFocus Software Inc. is looking for dedicated Customer Service Agents to assist with the National Institutes of Health (NIH) Call Center Services (CCS) program, part of the NIH Center for Information Technology (CIT). The NIH Call Center serves...

  • Customer Service Representative

    3 days ago

    Bethesda, Maryland, United States Williams-Sonoma Full time

    About the TeamWe are a dynamic and customer-focused team at Williams-Sonoma, dedicated to enhancing the quality of our customers' lives at home. Our mission is to put the customer at the center of everything we do, every day.Our Corporate ValuesPeople First: We prioritize our customers' and colleagues' needs, fostering a culture of respect, empathy, and...

  • Sales and Customer Service Representative

    2 weeks ago

    Bethesda, Maryland, United States Chris Aguirre - State Farm Agent Full time

    About UsAt Chris Aguirre - State Farm Agent, we take pride in being a trusted insurance agency that has been serving our community for over a decade. Our commitment to exceptional customer service and providing the best insurance solutions has earned us a reputation as a leader in the industry.Role and ResponsibilitiesAs a Sales and Customer Service...

  • Customer Service Representative

    2 days ago

    Bethesda, Maryland, United States Ourisman Volkswagen Volvo of Bethesda Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Cashier/Receptionist at Ourisman Volkswagen Volvo of Bethesda. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling customer inquiries, and performing various administrative tasks.Key...

  • Customer Service Representative

    6 days ago

    Bethesda, Maryland, United States Brivo Systems LLC Full time

    About the RoleWe are seeking a highly skilled and customer-focused Technical Support Specialist to join our team at Brivo Systems LLC. As a key member of our Customer Service team, you will play a critical role in delivering exceptional customer experiences and ensuring the success of our clients.Key ResponsibilitiesCustomer Advocacy: Act as a customer...

  • Customer Service Representative

    6 days ago

    Bethesda, Maryland, United States Equinox Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Equinox. As a key member of our sales floor team, you will be responsible for providing an exceptional customer experience, driving sales growth, and maintaining a high level of product knowledge.Key ResponsibilitiesSales and Service:Achieve monthly...

  • Customer Support Representative

    2 weeks ago

    Bethesda, Maryland, United States Rapid Finance Full time

    Customer Support RepresentativeCompany OverviewRapid Finance stands at the forefront of providing innovative financing solutions tailored for small to medium-sized enterprises across the United States. Our mission is to empower businesses by facilitating access to essential working capital, enabling them to reach their aspirations.Job RoleWe are in search of...

  • Customer Service Representative

    4 days ago

    Bethesda, Maryland, United States Ivyhill Technologies LLC Full time

    Job DescriptionIvyhill Technologies LLC is seeking a highly skilled Customer Service Representative - Medical Appointment Scheduler to join our team. As a key member of our healthcare team, you will be responsible for scheduling medical appointments for patients in the National Capital Region.Key Responsibilities:Schedule medical appointments for patients,...

  • Porter - Customer Service Representative

    4 days ago

    Bethesda, Maryland, United States Jim Coleman Toyota Full time

    Job OverviewAt Jim Coleman Toyota, we are seeking a highly motivated and detail-oriented Porter to join our team. As a Porter, you will play a vital role in ensuring the smooth operation of our dealership by relocating customer vehicles, performing automated machine washes, and providing exceptional customer service.Key ResponsibilitiesRelocate customer...

  • Client Service Representative

    3 days ago

    Bethesda, Maryland, United States Madison Reed Hair Color Bar Full time

    About the RoleAt Madison Reed Hair Color Bar, we are seeking a highly skilled and customer-focused Client Service Representative to join our team. As a Client Service Representative, you will be the face of our Hair Color Bar, providing a seamless guest experience from arrival to departure.Key ResponsibilitiesProvide exceptional customer service, ensuring a...

  • Client Services Representative

    1 week ago

    Bethesda, Maryland, United States Trustar Bank Full time

    About Trustar Bank:Trustar Bank is a community-focused financial institution designed to serve the banking requirements of both businesses and individuals in the metropolitan Washington DC area. Our founders are seasoned bankers, investors, and business leaders with a deep understanding of the local market. The ongoing consolidation in our target market has...

  • Insurance Customer Support Representative

    1 week ago

    Bethesda, Maryland, United States Latimer Insurance Full time

    About UsAt Latimer Insurance, we pride ourselves on our dedicated team of professionals. With a staff of 7, including 5 fully licensed agents, we collectively bring over 125 years of licensed experience to the table. Our commitment is to provide exceptional support to our clients, addressing their inquiries and discussing their insurance requirements.Our...

  • Financial Services Representative

    1 week ago

    Bethesda, Maryland, United States Trustar Bank Full time

    About Trustar Bank:Trustar Bank is a community-focused financial institution designed to address the banking requirements of both businesses and individuals in the greater metropolitan Washington DC area. Our founders comprise seasoned bankers, investors, and business professionals who understand the needs of our target market. The recent consolidation...