Customer Service Ambassador

5 days ago


Bethesda, Maryland, United States Brilliant Earth Full time

**Job Summary**

Brilliant Earth is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Ambassador. As a key member of our sales and customer experience team, you will be responsible for providing exceptional service to our customers, ensuring a premium showroom environment, and maintaining a high level of customer satisfaction.

**Key Responsibilities:**

  • Proactively greet, check-in, and assist customers, creating a memorable and personalized customer experience that reflects our luxury brand and product quality.
  • Act as a brand ambassador, communicating our brand values and company mission of creating a more sustainable, transparent, and compassionate jewelry industry.
  • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
  • Call customers to confirm showroom appointments and answer any pre-appointment questions.
  • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience.
  • Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
  • Conduct weekly and quarterly audits to ensure showroom standards are being upheld. Follow through with resolving opportunities identified.
  • Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed.
  • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
  • Open and/or close the showroom and waiting area.

**Requirements:**

  • A passion for the customer and a commitment to providing exceptional service.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Experience in a retail, hospitality, or restaurant environment is a plus.
  • Experience with POS, CRM, or ERP software and Mac operating systems is a plus.

**What We Offer:**

  • Competitive compensation and benefits package.
  • Equity compensation and RSU awards.
  • Pre-tax commuter benefits.
  • 401k match.
  • Continued education and professional development opportunities.
  • Employee discounts on jewelry and other company products.
  • Wellness benefits and access to exclusive discounts on gym memberships and more.
  • Giving back and volunteer opportunities.

**About Brilliant Earth:**

Brilliant Earth is a global leader in ethically sourced fine jewelry, committed to creating a more sustainable, transparent, and compassionate jewelry industry. We are a team of dedicated professionals who share a passion for delivering exceptional customer experiences and making a positive impact on the world.

**How to Apply:**

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your resume and cover letter to us. We look forward to hearing from you


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