Customer Service Representative

3 days ago


Norwich, New York, United States NBT Bank Full time
About the Role

NBT Bank is seeking a highly skilled and customer-focused Contact Center Agent I to join our team. As a Contact Center Agent I, you will be responsible for providing exceptional customer service and support to our valued customers.

Key Responsibilities
  • Customer Inquiry Resolution: Respond to customer inquiries via phone, email, or other channels, providing accurate and timely information to resolve issues.
  • Account Maintenance: Complete account maintenance tasks, including updating customer information and processing transactions.
  • Product and Service Information: Provide customers with information about our products and services, including deposit and loan accounts.
  • Customer Experience: Create a positive customer experience by listening to customer concerns, empathizing with their issues, and providing solutions.
  • Team Collaboration: Work collaboratively with other team members to achieve customer satisfaction goals and meet performance metrics.
Requirements
  • Education: High School Diploma or GED required; Associates Degree preferred.
  • Experience: Customer service experience preferred.
  • Skills: Strong communication and active listening skills, patience, and a passion for supporting customers.
Working Conditions
  • Work Schedule: Must be able to work flexible hours, including Saturdays.
  • Physical Requirements: Stationary work with occasional movement of objects up to 10 pounds.


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