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Customer Service Representative

2 months ago

Norwich, New York, United States NBT Bank Full time
{"Job Title": "Contact Center Agent I", "Job Description": "

At NBT Bank, we are seeking a highly skilled and customer-focused Contact Center Agent I to join our team. As a Contact Center Agent I, you will be responsible for providing exceptional customer service and support to our valued customers through various communication channels, including phone, email, and chat.

Key Responsibilities:

  • Resolve customer inquiries and issues in a timely and professional manner
  • Provide accurate and up-to-date information on products and services
  • Complete account maintenance and transactions
  • Meet or exceed customer satisfaction goals and metrics

Requirements:

  • High School Diploma or equivalent required
  • Associates Degree preferred
  • Customer service experience preferred

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

"}