Technical Program Manager

3 weeks ago

Santa Clara, California, United States Oracle Full time
Job Description

At Oracle Cloud Infrastructure (OCI), we're building the future of the cloud for enterprises as a diverse team of creators and inventors. We act with the speed and attitude of a start-up, with the scale and customer-focus of a leading enterprise software company in the world.

Our Values

We strive for equity, inclusion, and respect for all. We're committed to the greater good in our products and actions. We're constantly learning and taking opportunities to grow our careers and ourselves. We challenge each other to stretch beyond our past to build our future.

Your Role

You'll be part of a team of smart, motivated, and diverse people and given the autonomy and support to do your best work. It's a dynamic and flexible workplace where you'll belong and be encouraged.

About the Job

We're looking for a hands-on Technical Program Manager to join the Oracle Cloud Infrastructure Storage Services Group. You'll own capacity management for mission-critical services such as Object Storage and Block Volumes. You'll be an exceptional problem solver, strong communicator (both written and verbal), and have a well-rounded business operations background.

Responsibilities

  • Develop dashboards that collect and report key service metrics such as availability, latency, and error rates across the different service components.
  • Collaborate with OCI IaaS engineering teams and TPMs to gather OCI level requirements as well as deadlines and communicate the requirements and deadlines.
  • Drive compliance initiatives such as security patching and OS upgrades across storage.
  • Track learning events and corrections and drive the corrections either as a software fix or a process fix through the engineering teams.
  • Track resolution of Sev 1 & Sev 2 issues.
  • Work with the capacity planners and datacenter operations to drive fleet modernization and densification initiatives.
  • Drive the weekly Executive Operations meeting.
  • Drive the change review process for software updates.
  • Provide on-going written and verbal status updates to senior leadership.

Requirements

  • 8+ years experience with Technical Product Management in IaaS and or SaaS.
  • Knowledge of SQL and experience writing SQL queries.
  • Demonstrated ability to identify process gaps and drive process improvements.
  • Exceptional organizational, verbal, and written communication skills.
  • A demonstrated ability to think broadly and strategically.
  • Self-driven problem solver; able to adapt and thrive in a dynamic, ambiguous, and customer-focused environment.
  • Highly analytical, technically proficient, and ability to learn new tools and software quickly.
  • Demonstrated ability to effectively communicate (oral and written) at different levels in the org, engaging with both technical and non-technical stakeholders.
  • Experience using agile software development practices and associated tooling.

Preferred Qualifications

  • Experience managing cloud development projects, especially in the storage space.
  • Experience in high tech, S/W environment, familiarity with Compute/Storage solutions.
  • Experience in data center operations.
  • Experience with Microsoft Project or OmniPlan.

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