Patient Scheduling Coordinator
7 days ago
We are seeking a skilled Patient Scheduling Coordinator to join our team at Insight Global.
About the RoleThis is a full-time position responsible for patient telephonic outreach and greeting, with the purpose of scheduling, patient registration and consent, insurance verification, and scheduling of diagnostic and follow-up appointments.
Key Responsibilities- Patient Telephonic Outreach: Schedule patients for health events to provide annual screenings of quality measures.
- Demographic Information Collection: Collect and verify demographic information, insurance eligibility, language and ethnicity preference for future contact.
- Notification and Reminder Calls: Timely notifications and reminder calls for upcoming appointments, including location of event and landmarks for easy identification of PSU facility.
- Call Disposition Tracking: Enter dispositions for 100% of calls made to patients in WellMed system.
- Call Monitoring: Monitor number of calls made to patients with the purpose of scheduling an appointment to ensure patients are not called more than six times within 60 days.
- Telephonic Software Usage: Utilize telephonic software for all outreach calls made and answer and assist inbound calls received from patients who have been asked to call back.
- Approved Call Script Adherence: Follow approved PCC call script for 100% of outreach calls to patients.
To be successful in this role, you will need:
- A high school graduate or GED required.
- Strong communication and customer service skills both in person and via phone.
- Working knowledge of general office procedures.
- Basic knowledge of Microsoft applications.
- Prior experience with EMR computer applications preferred.
- Strong knowledge in medical terminology preferred.
We offer a competitive salary range of $45,000 - $55,000 per year, depending on experience. This position also offers a dynamic work environment and opportunities for professional growth.
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