Patient Scheduling Coordinator

7 days ago


Franklin, Texas, United States Insight Global Full time
Job Summary

We are seeking a skilled Patient Scheduling Coordinator to join our team at Insight Global.

About the Role

This is a full-time position responsible for patient telephonic outreach and greeting, with the purpose of scheduling, patient registration and consent, insurance verification, and scheduling of diagnostic and follow-up appointments.

Key Responsibilities
  • Patient Telephonic Outreach: Schedule patients for health events to provide annual screenings of quality measures.
  • Demographic Information Collection: Collect and verify demographic information, insurance eligibility, language and ethnicity preference for future contact.
  • Notification and Reminder Calls: Timely notifications and reminder calls for upcoming appointments, including location of event and landmarks for easy identification of PSU facility.
  • Call Disposition Tracking: Enter dispositions for 100% of calls made to patients in WellMed system.
  • Call Monitoring: Monitor number of calls made to patients with the purpose of scheduling an appointment to ensure patients are not called more than six times within 60 days.
  • Telephonic Software Usage: Utilize telephonic software for all outreach calls made and answer and assist inbound calls received from patients who have been asked to call back.
  • Approved Call Script Adherence: Follow approved PCC call script for 100% of outreach calls to patients.
Requirements and Qualifications

To be successful in this role, you will need:

  • A high school graduate or GED required.
  • Strong communication and customer service skills both in person and via phone.
  • Working knowledge of general office procedures.
  • Basic knowledge of Microsoft applications.
  • Prior experience with EMR computer applications preferred.
  • Strong knowledge in medical terminology preferred.
About Our Offer

We offer a competitive salary range of $45,000 - $55,000 per year, depending on experience. This position also offers a dynamic work environment and opportunities for professional growth.



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