Patient Services Coordinator

6 days ago


Franklin, Virginia, United States Bon Secours Mercy Health Full time
About Us

Bon Secours Mercy Health is a faith-based, patient-focused organization dedicated to enhancing the health and well-being of all people in mind, body, and spirit.

Job Summary

We are seeking a highly skilled Patient Services Representative to serve as the main point of contact for patients and the community. This role will involve receiving and processing patient referrals, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently.

Key Responsibilities
  1. Communication and Customer Service: Provide strong communication and excellent customer service skills by greeting patients and the community in a respectful manner.
  2. Patient Registration: Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems.
  3. Phone Skills: Answer internal and external calls in a friendly and helpful manner.
  4. Problem-Solving: Troubleshoot and resolve problems promptly.
  5. Patient Flow: Ensure patient flow is maintained and inform Supervisor of any department and patient issues immediately.
Requirements
  • Education: High School Degree or GED required.
  • Experience: Prior experience in the healthcare field or a related area preferred but not required.
  • Skills: Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills.
Benefits

We offer a competitive salary range of $40,000 - $60,000 per year, depending on experience. Additionally, we provide comprehensive benefits, including medical, dental, and vision plans, flexible spending accounts, life insurance, employer contributions to retirement savings, paid time off, and educational assistance.



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