Customer Service Representative

5 hours ago


Aston Mills, United States Metro Logistics USA, Inc. Full time
Main Responsibilities

We are seeking a skilled Customer Service Representative to join our team at Metro Logistics USA, Inc.

As a key member of our customer-facing team, you will be responsible for:

  • Providing exceptional customer service through various communication channels, including phone, email, and chat
  • Resolving customer issues in a timely and professional manner
  • Creating new orders, providing order information, and answering product-related questions
  • Conducting proactive and timely consumer follow-up to ensure customer satisfaction
  • Acting as the voice of the product to the consumer and the voice of the customer to the company
Requirements

To be successful in this role, you will need:

  • Experience using Microsoft Office (Word, Excel, Outlook)
  • Problem-solving skills and excellent communication skills
  • Flexibility to work in a fast-paced environment
Why Work with Us

At Metro Logistics USA, Inc., we offer a dynamic and supportive work environment, with opportunities for career growth and development. Our benefits package includes:

  • Medical, dental, and vision coverage for you and your family
  • Life and disability insurance
  • Wellness programs to support your family's well-being
  • Company team wear allowance
  • 401k with company match
  • Company-sponsored social events

We are an equal opportunities employer and welcome applications from diverse candidates.



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