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Customer Service Representative

1 month ago

Aston Mills, United States ImageFIRST Full time
Job Summary

This is a route-based service-oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative sales and service strategies. To grow existing customer business through sales and retention programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork and to be ImageFIRST's "face" to our customers and potential customers.

Key Responsibilities
  • Support: Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community
  • Customer Relationships: Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term
  • Route: Manage route to maximize efficiency, productivity and revenue: operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles
  • Sales: Increase account revenue by selling additional products and services, successfully complete sales programs, develop and implement strategies to identify new business opportunities. Meet or exceed sales objectives
  • Product Management: Load outs, inventories, quality-stains/damage, tape changes
  • Product Knowledge: Pricing, codes, colors, sizing, changes/quantities, availability, product application
  • Load truck: Organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route books
  • Unload Truck: Check-in, empty soil carts, weigh carts
  • Account appearance: Organization of rails, hanger racks, plastic, wet bags, posters and repaid bags
  • Truck Maintenance: Timely communication of repairs, PM, accidents
  • Paperwork: Work order preparation and follow-up, invoice accuracy, credits, collection requirements
Requirements
  • Minimum of 3 years of experience within sales or a route sales role
  • Ability to lift 25 pounds on a frequent basis
  • Ability to drive commercial motor vehicle for up to 10 hours daily
  • High School Diploma or equivalent
  • Valid Driver's License and Excellent Driving Record
  • Sense of direction/knowledge of area

Salary: $25 - $26.44 / hr