Patient Care Administrative Coordinator

4 weeks ago

Dearborn, Michigan, United States Wayne State University Physician Group Full time

Job Overview:

The Patient Service Representative (PSR) is responsible for performing reception and administrative tasks within outpatient clinic environments. This role involves engaging with patients, families, physicians, and clinical teams to ensure a positive experience for all.

Key Responsibilities:

  • Manage daily operations and general office tasks, including handling a high volume of incoming calls and making outbound communications.
  • Schedule patient appointments in accordance with established protocols.
  • Provide patients with appointment details, including date, time, and location, while addressing any inquiries they may have.
  • Maintain a comprehensive understanding of services offered at various locations.
  • Efficiently navigate multiple healthcare platforms to assist patients promptly.
  • Welcome patients and guests, confirming their identity and providing essential information regarding their visit.
  • Verify patient demographics, insurance details, and other necessary check-in procedures.
  • Collect co-payments and fees for services rendered.
  • Identify patients eligible for financial assistance programs and assist them with the application process.
  • Process payments and manage billing information, ensuring compliance with end-of-day procedures.
  • Maintain a clean and safe workspace and waiting areas for patients.
  • Communicate any delays or changes in appointment status to patients.
  • Adhere to policies and procedures related to quality and patient safety.
  • Travel to various clinic locations as required.
  • Perform additional duties as assigned.

Qualifications:

  • High School Diploma or equivalent is required.
  • 2-3 years of experience in Medical Billing or a Physician Office setting is preferred.
  • Experience with Electronic Health Record (EHR) systems is essential.
  • Prior customer service experience is advantageous.
  • Familiarity with Nextgen or Athena systems is a plus.

Skills and Competencies:

  • Proficient in Microsoft Excel and Word.
  • Basic understanding of medical terminology.
  • Strong attention to detail and accuracy in data entry.
  • Excellent verbal and written communication skills.
  • Ability to handle sensitive financial information with discretion.
  • Strong interpersonal skills to build effective relationships with patients and healthcare professionals.
  • Ability to manage multiple tasks efficiently and work both independently and collaboratively.
  • Capability to maintain professionalism in high-pressure situations.
  • Knowledge of medical insurance and billing processes.
  • Physical ability to sit for extended periods and lift up to 50 pounds.
  • Commitment to a patient-centered approach in healthcare delivery.

Work Environment:

This position typically involves a 40-hour work week, with hours determined by departmental needs. Additional hours may be required based on operational demands.

Wayne State University Physician Group is an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace.

  • Administrative Coordinator

    4 weeks ago

    Dearborn, Michigan, United States Optimal CAE Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Administrative Coordinator to join our team at Optimal CAE. This role will provide administrative support to our directors and senior managers, ensuring the smooth operation of our Enterprise Resource Planning (ERP) organization.Key ResponsibilitiesExecutive Support: Provide high-level...

  • Administrative Coordinator

    3 weeks ago

    Dearborn, Michigan, United States Bora Bora Smoothie Cafe Full time

    Job Summary:The Administrative Assistant (IT Focus) will provide administrative support to the IT department, assist in the coordination of IT-related projects, and ensure efficient operation of IT systems and processes. This role requires strong organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously in a...

  • Patient Flow Coordinator

    4 weeks ago

    Dearborn, Michigan, United States Universal Health Services Full time

    Job Summary:We are seeking a skilled Outpatient Navigator to join our team at Beaumont Behavioral Health, a 144-bed behavioral health facility. As a key member of our patient services team, you will play a critical role in ensuring seamless transitions between inpatient and outpatient care.Key Responsibilities:Develop and implement effective patient flow...

  • Administrative Coordinator

    4 weeks ago

    Dearborn, Michigan, United States Captain Jay's Fish & Chicken Full time

    About the RoleCaptain Jay's Fish & Chicken is seeking a highly organized and detail-oriented Administrative Coordinator to join our dynamic team. As a key member of our corporate office, you will play a vital role in ensuring the smooth operation of our daily activities.Key ResponsibilitiesOffice Management: Oversee the daily office operations, maintaining a...

  • Administrative Coordinator

    2 weeks ago

    Dearborn, Michigan, United States Optimal Inc. Full time

    Job SummaryOptimal Inc. is seeking a highly skilled and organized Administrative Support professional to join our team. As an Administrative Support, you will play a critical role in ensuring the smooth operation of our organization by providing exceptional administrative support to our Global Tech Strategy Directors.Key Responsibilities:Provide...

  • Administrative Coordinator

    2 weeks ago

    Dearborn, Michigan, United States Bora Bora Smoothie Cafe Full time

    Job SummaryThe Administrative Assistant (IT Focus) will provide administrative support to the IT department, assist in the coordination of IT-related projects, and ensure efficient operation of IT systems and processes. This role requires strong organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously in a...

  • RN Care Coordinator

    3 weeks ago

    Dearborn, Michigan, United States Corewell Health Full time

    About the RoleWe are seeking a skilled RN Care Coordinator to join our team at Corewell Health. As a key member of our care management team, you will play a vital role in coordinating patient care and ensuring seamless transitions between hospital and post-acute settings.Key ResponsibilitiesCoordinate patient care across the continuum, ensuring timely and...

  • Administrative Coordinator

    4 weeks ago

    Dearborn, Michigan, United States ACCESS (MI) Full time

    Job SummaryAs an Administrative Assistant II at ACCESS (MI), you will provide high-level administrative support to a senior-level manager within an assigned functional area. This role requires advanced skills in office procedures, record keeping, and communication. You will be responsible for managing the day-to-day operations of the manager's office,...

  • Administrative Coordinator

    1 month ago

    Dearborn, Michigan, United States Captain Jay's Fish & Chicken Full time

    Join Captain Jay's Corporate Offices as an Administrative Coordinator and play a crucial role in our vibrant team. This essential position is designed to ensure that our daily functions operate seamlessly, providing support across various sectors and boosting overall productivity. By overseeing office communications, organizing meetings, and managing travel...

  • Administrative Coordinator

    2 weeks ago

    Dearborn, Michigan, United States Optimal Inc. Full time

    Job SummaryThis role supports the directors and senior managers of Optimal Inc.'s Enterprise Resource Planning (ERP) organization, located in the United States. The successful candidate will provide high-quality administrative support, including managing mail, email correspondence, and daily schedules. They will also coordinate logistics, arrange conference...

  • Medical Office Coordinator

    1 week ago

    Dearborn, Michigan, United States Pulse Primary Care PLLC Full time

    About Pulse Primary CarePulse Primary Care's Visiting Physicians Division provides high-quality, home-based healthcare services to patients who require medical attention in the comfort of their own homes. Our team is dedicated to delivering compassionate care that meets the unique needs of each patient.Job SummaryWe are seeking a skilled Medical Receptionist...

  • Medical Social Worker

    2 weeks ago

    Dearborn, Michigan, United States University Home Care Full time

    Job SummaryUniversity Home Care is seeking a skilled Medical Social Worker to provide essential support services to patients and their families in a medical setting. As a key member of our healthcare team, you will play a vital role in ensuring patients receive comprehensive care and support.Key ResponsibilitiesConduct thorough assessments to identify...

  • Administrative Coordinator

    4 weeks ago

    Dearborn, Michigan, United States Kelly Services, Inc. Full time

    We are seeking an Administrative Assistant - Hybrid to join our team at Kelly Services, Inc. in Dearborn, MI. If you are looking for a challenging and rewarding role, this could be the perfect opportunity for you.About the Role:We are looking for a highly organized and detail-oriented individual to support our team. As an Administrative Assistant, you will...

  • Administrative Coordinator

    4 weeks ago

    Dearborn, Michigan, United States Captain Jays Full time

    About Captain JaysWe are a dynamic and fast-paced organization seeking a highly organized and detail-oriented Administrative Assistant to provide essential support to our team.Key ResponsibilitiesProvide administrative support to management and department staff as needed.Manage and organize schedules, appointments, and meetings for team members.Prepare and...

  • Administrative Coordinator

    1 month ago

    Dearborn, Michigan, United States Rite-Hite Full time

    Job Summary:We are seeking a highly organized and detail-oriented Administrative Assistant to join our team at Rite-Hite. This is a great opportunity to assist our employees with diverse projects and provide general administrative support that ultimately contributes to the company's success and customer satisfaction.Key Responsibilities:Provide effective and...

  • Administrative Coordinator

    4 weeks ago

    Dearborn, Michigan, United States Rite-Hite Full time

    Job Summary:We are seeking a highly organized and detail-oriented Administrative Assistant to join our team at Rite-Hite. This is a great opportunity to assist our employees with diverse projects and provide general administrative support that ultimately contributes to the company's success and customer satisfaction.Key Responsibilities:Provide effective and...

  • RN Care Coordinator

    2 weeks ago

    Dearborn, Michigan, United States Corewell Health Full time

    About the RoleWe are seeking a skilled RN Care Coordinator to join our Care Management team at Corewell Health. As a key member of our team, you will play a vital role in coordinating patient care and ensuring seamless transitions between hospital and post-acute settings.Key ResponsibilitiesCoordinate patient care plans, ensuring timely and effective...

  • Administrative Services Coordinator

    3 weeks ago

    Dearborn, Michigan, United States SBM Management Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Office Manager to join our team at SBM Management Services.The successful candidate will be responsible for analyzing and organizing office operations and procedures, including:Mail collection and managementFacilities management and maintenanceAdministrative support and servicesInformation...

  • Nurse Care Coordinator

    3 weeks ago

    Dearborn, Michigan, United States Elevance Health Full time

    About the RoleWe are seeking a skilled Nurse Case Manager II to join our team at Elevance Health. As a key member of our care management team, you will play a critical role in ensuring our members receive high-quality, patient-centered care.Key ResponsibilitiesConduct comprehensive assessments to identify individual needs and develop personalized care...

  • Clinical Operations Coordinator

    2 weeks ago

    Dearborn, Michigan, United States Allina Health Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Clinical Operations Coordinator to join our team at Allina Health. In this role, you will be responsible for maintaining systems essential to daily operations supporting patient care, scheduling and coordinating appointments, procedures, and tests, and providing excellent department support to...