Customer Service Representative
5 days ago
We are seeking a highly skilled Customer Service Representative to join our team at Percepta. As a key member of our Customer Relationship Center, you will be responsible for delivering exceptional customer experiences through timely and professional service.
Key Responsibilities- Provide prompt and accurate responses to customer inquiries and concerns via multiple channels, including phone, email, and chat.
- Utilize desktop applications, such as CRM and Intranet, to access customer information and resolve issues efficiently.
- Communicate effectively with customers, dealerships, and internal teams to ensure seamless service delivery.
- Meet or exceed customer service level agreements and support business performance goals.
- Participate in ongoing training and development to enhance skills and knowledge.
- A high school diploma or equivalent required; prior experience in customer service and/or sales preferred.
- Strong written and verbal communication skills, with ability to work effectively in a team environment.
- Ability to multitask, prioritize tasks, and manage time efficiently.
- Basic computer skills and familiarity with CRM systems.
- A competitive hourly rate of $15.00.
- A comprehensive benefits package, including health, dental, and vision insurance.
- A flexible spending account and health savings account.
- A 401(k) plan with company match.
- Vacation and sick time, as well as paid holidays.
- Tuition reimbursement and employee assistance programs.
- Employee discount program and training and development opportunities.
Percepta is a global contact center organization dedicated to delivering exceptional customer experiences. Our values of culture of service, teamwork, respect, proactivity, career growth, diversity, and competitive compensation drive our success.
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