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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our students, instructors, and external customers.
Key Responsibilities:- Provide warm and welcoming service to customers, answering phone calls and referring customers to appropriate departments and personnel.
- Conduct sales transactions, perform data entry, and process payments for goods and services.
- Maintain electronic records of financial transactions and prepare reports on expenditures and revenue.
- Prepare invoices, purchase orders, and shipping and receiving documents.
- Maintain inventory levels and track sales to determine quantity levels of inventory line items.
- Maintain customer accounts and billing information, collecting and processing payments.
- Work closely with the FITA accounting department to identify inconsistencies and solutions.
- Maintain the client lobby and lounge area, purchasing office supplies and lounge items as needed.
- Serve as a LaserGrade test proctor when required.
- High School Diploma
- College Degree preferred, but not required
- Exceptional verbal communication skills and the ability to work with individuals from diverse backgrounds
- MS Office proficiency
- Positive attitude and ability to work in a team environment
- Ability to work a flexible schedule, including weekends, evenings, and holidays
- Experience in retail sales and point of sale software preferred
- Customer Service background required
Florida Tech is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, parenting status, veteran status, or retirement status.
Please notify us at least five days in advance if a reasonable accommodation for a disability is needed.
Florida Tech is committed to providing a safe and inclusive environment for all employees and students.
