Customer Service Representative

5 days ago

Melbourne, Florida, United States Percepta Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries and concerns via phone, email, and other communication channels
  • Provide accurate and timely information to customers regarding our products and services
  • Resolve customer complaints and issues in a professional and courteous manner
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
  • Meet or exceed customer service metrics and performance targets
Requirements
  • High school diploma or equivalent required
  • 6 months of customer service experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills
What We Offer
  • Competitive hourly rate
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
About Percepta

Percepta is a leading provider of customer experience solutions, dedicated to delivering exceptional service to our clients and their customers. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.

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