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Retail Operations Supervisor
2 months ago
Position Overview:
The Retail Operations Supervisor is responsible for managing the daily activities of the retail environment, ensuring exceptional standards of customer service, and executing various projects and duties as directed by the Store Manager.
Key Responsibilities:
- Manage store opening and closing procedures.
- Ensure safety and security protocols are followed as assigned.
- Maintain comprehensive knowledge of store policies, procedures, and objectives.
- Understand management duties and provide support as needed for the Store Manager.
- Oversee tasks assigned to store team members, ensuring effective delegation.
- Facilitate training for store staff to enhance performance.
- Supervise in-store personnel to guarantee outstanding customer service.
- Assist in maintaining accurate inventory levels.
- Ensure the store is kept clean and safe for both team members and customers.
- Conduct monthly competitive analysis.
- Participate in and occasionally lead monthly team meetings.
- Manage inventory orders and receiving processes.
- Strive to meet sales and productivity targets set by the Store Manager, including maintaining acceptable gross margin levels.
- Ensure the safe operation of store equipment and fixtures.
- Set a positive example by adhering to company policies.
- Develop promotional strategies to drive store traffic.
- Ensure effective merchandising of end-caps, cross-merchandising, and feature displays.
- Provide helpful customer service by greeting and assisting customers on the sales floor.
- Address customer complaints and concerns in a timely and respectful manner.
- Authorize refunds in accordance with company policy.
- Assist with the processing of weekly reports and price adjustments, ensuring timely completion of store tagging.
- Attend and contribute to mandatory monthly meetings.
- Perform additional responsibilities as assigned by the Store Manager.